RETURNS AND EXCHANGES POLICY

Action Auto Electrical and Mechanical Returns Policy

Exchanges and refunds on Action Auto Electrical and Mechanical products must be made within 14 days from your date of purchase.

WARRANTY ASSESSMENTS & RETURNS

If you believe that your product is faulty and eligible for a warranty, you must return the goods to Action Auto Electrical and Mechanical for assessment. Action Auto Electrical and Mechanical will not supply any goods until a Warranty Assessment is completed and approved. Action Auto Electrical and Mechanical will dispatch no goods under “good will” or without payment attached.

IMPORTANT NOTES

Action Auto Electrical and Mechanical will only accept product returns under the following circumstances:

• If the product is faulty and needs assessment.
• A customer would like to exchange their product for another.
• Or, when approved by an Action Auto Electrical and Mechanical Team Member.

Action Auto Electrical and Mechanical reserves the right to assess the condition and age of all returned products.

• This may result in the products not being accepted for return, repair, refund, credit note or exchange.
• Where possible products must be in the new and original condition as purchased, with all labels/tickets attached. (Not applicable for warranty assessments).
• Tax Invoices must be provided as proof of purchase for all returns, no exceptions.
• Please choose carefully as we do not refund, exchange or give store credit if you simply change your mind or misunderstand a product listing unless they are faulty, wrongly described or do not do what they are supposed to do.

If one product is returned that was part of a ‘2 for’ or “multiple product sale” or any other online special deal, the product will be credited at the discounted price or at the percentage price as calculated by Action Auto Electrical and Mechanical which was paid and not the full price.

Please note customers are responsible for any and all costs of postage for all returns, with the exception of faulty products. If your product is faulty, please contact the Action Auto Electrical and Mechanical team at workshop@actionauto.com.au to arrange a return in this instance.