(07) 3623 3200

Customer Service

Please note that all product prices displayed on this site are in Australian dollars(AUD).

SSL Encryption

All transactions will be handled by the SecurePay payment gateway, which uses a 128-bit digital server certificate provided by VeriSign™. SecurePay encrypts all transaction details before sending them across the internet, so the details of the message cannot be seen by anyone except SecurePay's Payment Server.

Delivery Policy

For efficient and prompt delivery, please ensure you have provided us with your correct delivery address. You will be notified via email if any product you order is unavailable, in the event of a product being unavailable at the time of order, we will not dispatch the order until it can be fully supplied. In the event that you still require us to send the available stock, you will need to inform us by email.

We reserve the right to delay shipment of products until full payment is received and processed by Action Auto Electrics Pty Ltd.

If the products you purchase have not been delivered to your postal address within 14 days, please email us at actiona@www.actionauto.com.au stating the following;

  • Customer name
  • Order number
  • Date of order

When you receive your order, please check the receipt/packing list against your copy of the order to ensure that products you received are what you ordered. If there are any discrepancies, please notify us immediately by email.

Refund Policy

If products are to be returned, they MUST be unopened, and in the original packaging and returned within 14 days of purchase. Please retain your purchase order/receipt in the event of any return, as we require proof of purchase before any refunds can be processed.

If incorrect products have been sent to you, you must notify us of the error within 7 days of delivery. We will arrange the incorrect goods to be returned to us at no charge to you. The correct goods will be dispatched immediately with no extra postage charges incurred by the buyer. We reserve the right to charge a minimal fee or replacement cost if returned products are damaged or have been used. You are required to pay any charges if you have ordered the incorrect products and ship the products back to Action Auto Electrics Pty Ltd.

We will only offer a refund if the product returned to us is unused and not damaged. Please note that this will only occur in case we sent you the incorrect products or they are damaged on arrival.

We aim to provide you with quality products to satisfy your auto electric needs. If you are dissatisfied with or have any complaints about any of our products and/or services, please email us at actiona@www.actionauto.com.au. We will answer your emails as quickly as possible.

We advise all our customers to review this Delivery policy and returned merchandise / refund policy page frequently as this Policy may be amended by us at any without specific notice to you. The latest Policy will be posted on this site and you should review this Policy prior to using this site.

Warranties

There is no warranty on products, above which is offered by the relevant manufacturer.

Privacy policy

Please note that the use of "we", "our" and "us" in this policy refers to "Action Auto Electrics Pty Ltd".

We collect personal information such as your name and contact details. This information will only be used to purchase products ordered on our website. We will remove your name or other personal details from our database if you request us to do so. We hold your information in strict confidence and will not reveal this information to anyone or any third parties.

You can access your personal information in accordance with the Privacy Act, and advise us if you believe it is incorrect, incomplete or needs to be updated. You can request your personal information, by writing to us at actiona@www.actionauto.com.au or PO Box 1015, Eagle Farm, QLD 4009. 

We collect a variety of other information to help us improve your shopping experience on our website, this information includes, website performance and products and services we offer on our website. Information we collect is not linked to any particular individual or groups of individuals. Such information includes:

  • Referrer websites
  • Web Browser you have used
  • Time spent on our websites
  • All products purchases

Any third party company we hire to collect your personal information on our behalf must notify or reveal their privacy statement to you and provide you with any records of your personal information they may hold. When dealing with our third party companies, you have the option to deal with or reveal your personal information to them. We will also ensure that our third party companies treat your personal information in strict confidence.

If you consider that your information has been misused or your privacy breached, please contact us immediately. We will endeavor to resolve your concerns as soon as possible with your cooperation. If you consider that our resolution is not suitable or that the concern has not been resolved competently, you can contact the Australian Privacy Commissioner's Office.

We reserve the right to reveal your information to credit card agencies or banks to verify your credit card authenticity or merit and also to our debt collection agencies to redeem outstanding debts your own us. Your personal information may be provided to legal authorities, police or our solicitors in the event when investigating fraudulent activities or transactions relating to our website or Action Auto Electrics Pty Ltd.

We will take necessary steps to protect and treat business information confidential and respect the privacy of our business customers. It is the responsibility of both private and business consumers to update their information regularly as they change.